Terms of Service

Last updated: October 5, 2026

1. This agreement
2. Accounts and administrators
3. Plans, billing and cancellation
4. The free plan
5. Your data
6. The agent and remote actions
7. Acceptable use
8. What we do
9. Other services
10. Our software and your feedback
11. Suspension and termination
12. Disclaimers
13. Limits on liability
14. Claims against us caused by your use
15. Changes
16. Government customers
17. Governing law and disputes
18. General
19. Contact

1. This agreement

These terms are between FreNiMi LLC ("FreNiMi", "we", "us") and the organization that creates a FreNiMiGuard workspace ("you"). The person who signs up confirms that they can agree to these terms for that organization. If you sign up for yourself only, "you" means you.

"The service" means FreNiMiGuard as we host it at frenimiguard.com, including the web app, its API, the optional agent and collector scripts, and our support. If you have a signed order form or enterprise agreement with us, that document applies where it differs from these terms.

Our Privacy Policy explains how we handle personal information, and our Data Processing Addendum forms part of these terms for any personal data we process for you.

2. Accounts and administrators

Each person who uses your workspace needs their own account. Keep passwords and sign-in codes private, and tell us promptly at info@frenimi.com if you think an account has been misused.

Your administrators decide who can use the workspace, what role each person has, whether the agent can take actions, and which plan you are on. We treat instructions from your administrators as instructions from you. You are responsible for what people do under your workspace's accounts and API keys.

3. Plans, billing and cancellation

Our plans and prices are published on our pricing page. Paid plans are priced per asset, monthly or yearly, and are billed on at least the minimum number of assets shown there. An "asset" is a device, server or other system tracked in your workspace.

• Payment. Payments are handled by Stripe. Stripe's Link service may sell the subscription to you as reseller and seller of record, in which case the checkout page says so, and Link's terms also apply to the payment. Either way, these terms govern the service itself. By upgrading you authorize recurring charges for your plan until you cancel. Prices do not include sales tax or similar taxes, which are added at checkout where they apply.
• Renewal. Paid plans renew automatically for the same period unless you cancel before the renewal date.
• Changes. You can change the number of assets or switch plans from the Billing page. Stripe adjusts the charge for the rest of the current period.
• Cancellation. You can cancel at any time from the Billing page. Your plan stays active until the end of the period you paid for, then your workspace moves to the free plan. We don't refund partial periods unless the law requires it.
• Failed payments. If a payment fails, Stripe retries it. If it still fails, your workspace moves to the free plan. Nothing is deleted, but you can't add assets beyond the free limit until you pay or remove assets.
• Price changes. We will tell you at least 30 days before a price change affects your plan. The new price applies from your next renewal after that notice.

4. The free plan

The free plan covers a limited number of assets with no time limit. We may change what the free plan includes, or end it, by telling you at least 30 days in advance. If we end it, you can export your data or move to a paid plan before it stops.

5. Your data

"Your data" means everything you or your systems put into the service: asset and software inventory, findings, tasks, notes, evidence, files, integration settings and the audit trail.

• You own your data. You give us permission to store, copy and process it only as needed to run the service for you, keep it secure, and support you.
• We don't sell your data, and we don't use it to market to anyone else.
• We may use counts and other figures about how the service is used, combined across customers so they don't identify you or any person, to run and improve the service.
• You can export your data at any time while your account is open.
• You are responsible for having the right to put your data into the service, including any personal information about your staff.

When you close your account, we delete your data as described in our Privacy Policy.

6. The agent and remote actions

The FreNiMiGuard agent is optional software your staff install on machines you manage. It reports installed software and update status. Remote actions (installing updates, running scripts, restarting machines) are off until one of your administrators turns them on, run only on machines installed with actions allowed, and by default need a second administrator's approval.

You decide which actions run, on which machines, and when. Updates and scripts can change how a machine behaves, and a restart interrupts whoever is using it. You are responsible for the actions your administrators approve, for testing them where that matters, and for keeping backups of your machines. We are not responsible for the effects of an action your administrators approved and that ran as requested.

Install the agent only on machines your organization owns or is authorized to manage.

7. Acceptable use

Don't use the service to:

• collect information about, scan or act on systems you don't own or aren't authorized to manage;
• break the law, or store material you have no right to store;
• try to get into another customer's data, test our security without our written permission, or get around plan limits;
• overload the service on purpose, or run automated access beyond what the API and its documentation allow;
• copy, resell or offer the service to others as your own, unless we have agreed to that in writing;
• reverse engineer the service, except where the law allows it despite this restriction.

If you find a security problem, please tell us at info@frenimi.com so we can fix it.

8. What we do

• Security. We protect your data with the measures described in our Data Processing Addendum, including keeping each organization's data apart in the application and in the database.
• Availability. We work to keep the service running and to plan maintenance for quiet hours. We don't promise uninterrupted service on the Free, Standard or Compliance plans. Uptime commitments are available in enterprise agreements.
• Support. Free plans have help through our website. Paid plans also have email support at info@frenimi.com during US business hours.
• Threat data. We match your inventory against public sources such as CISA's Known Exploited Vulnerabilities catalog and the National Vulnerability Database. These sources can be incomplete, late or wrong, and so can matching against them. Findings help you decide what to look at. They are not a complete list of every weakness in your systems.

9. Other services

You can connect the service to other products, such as Microsoft Intune, Jamf Pro, AWS, GitHub, email or webhooks. Your use of those products is governed by your agreements with their providers. We are not responsible for them, and a connection stops working if the provider changes or withdraws its interface.

10. Our software and your feedback

We own the service, its software and its documentation. These terms give you the right to use the service for your organization's own operations while your account is open; they don't transfer any ownership. The agent and collector scripts are licensed to you for use with the service only.

If you send us suggestions, we may use them without owing you anything. We won't name you as their source without your permission.

11. Suspension and termination

You can close your account at any time by asking an administrator to contact us. We may suspend access, as narrowly as we reasonably can, if your use threatens the security or stability of the service or other customers, or if it breaks section 7. We will tell you why, and restore access once the problem is fixed.

We may end these terms if you seriously break them and don't fix the problem within 30 days of our notice, or immediately if the problem can't be fixed. If we end the service for any reason other than your breach, we will refund any amount you prepaid for time after the end date.

Sections 5, 10, 12, 13, 14, 17 and 18 continue to apply after these terms end.

12. Disclaimers

We provide the service "as is" and "as available". To the extent the law allows, we disclaim all warranties not written in these terms, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We don't promise that the service will find every vulnerability, that its findings will be free of errors, or that using it will make you compliant with any law, standard or framework. FreNiMiGuard supports your assessments and audits; it does not perform them.

13. Limits on liability

To the extent the law allows:

• Neither party is liable for lost profits, lost revenue, lost data that could have been restored from backups, or indirect, special, incidental or consequential damages, even if told they were possible.
• Each party's total liability arising out of these terms is limited to the amounts you paid us for the service in the 12 months before the event that caused the claim, or US$100 if that is more.

These limits don't apply to your obligation to pay for the service, to claims under section 14, or to liability that the law does not allow to be limited, such as liability for fraud.

14. Claims against us caused by your use

If someone brings a claim against FreNiMi because of your data, because you used the service against section 7, or because of an action your administrators approved on a machine you weren't authorized to manage, you will defend us and pay the costs and damages finally awarded. We will tell you about the claim promptly, let you control the defense, and give you reasonable help at your cost.

15. Changes

We improve the service often, and features may change. We won't remove a feature that a paid plan is advertised to include during a period you have already paid for.

We may update these terms. For changes that matter, we will email your administrators at least 30 days before they apply. If you don't agree, you can cancel before then and we will refund any prepaid amount for time after the change. Continuing to use the service after that date means you accept the new terms.

16. Government customers

The service is commercial computer software and documentation, provided to US government users with the same rights as to everyone else under these terms. If a law that applies to a government customer prevents it from accepting a term (for example, indemnity or governing law), that term applies only to the extent the law allows, and we will work with you on an agreement that fits.

17. Governing law and disputes

These terms are governed by the laws of the State of Illinois, USA, without regard to conflict-of-law rules. The state and federal courts in Cook County, Illinois, have exclusive jurisdiction, and both parties agree to them. Before going to court, please contact us so we can try to resolve the problem directly. Either party may still ask any court for urgent relief to protect its data or intellectual property.

18. General

• These terms, any order form and the documents they refer to are the whole agreement about the service.
• If part of these terms can't be enforced, the rest still applies.
• Not enforcing a term right away doesn't mean we give up the right to enforce it later.
• Neither party may transfer these terms without the other's consent, except to a company that takes over all or most of its business.
• Neither party is liable for delays caused by events outside its reasonable control.
• We send notices to your administrators' email addresses. Send notices to us at info@frenimi.com.

19. Contact

FreNiMi LLC, 1655 S Blue Island Ave, Suite 4050, Chicago, IL 60608, USA. Email info@frenimi.com.